Privacy Policy
This privacy policy explains how the online shop operating this service collects, uses, and protects your personal information when you use our site. We are committed to protecting your privacy and handling your data openly and transparently.
Who We Are
We are Online shop, an online platform offering organic skincare products. Our physical address is:
New Delhi, City center
Information We Collect
We collect information you provide directly to us when you place an order, create an account, subscribe to communications, or contact us. This may include:
- Contact information: your name, shipping address, billing address.
- Payment information: payment card details (handled securely by our payment processor) or other payment account information.
- Order details: information about the products you purchase.
- Account information: if you create an account, your login credentials and profile information.
- Communications: records of your correspondence with us.
We also automatically collect certain information about your device and how you interact with our site, including:
- Device information: IP address, browser type, operating system.
- Usage information: pages viewed, products searched for, time spent on the site, referring websites.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders, including managing payments, shipping, and deliveries.
- To manage your account and provide customer support.
- To communicate with you about your orders, products, services, and promotions (where you have provided consent).
- To improve our site and services, understand user behavior, and personalize your experience.
- To detect and prevent fraud and other illegal activities.
- To comply with legal obligations.
Legal Basis for Processing (relevant for users in certain jurisdictions, like the EU/EEA)
We process your personal information based on the following legal grounds:
- Performance of a contract: To fulfill the contract we have with you when you purchase products.
- Legitimate interests: For purposes such as improving our services, preventing fraud, and communicating with you (unless overridden by your data protection interests).
- Legal obligation: To comply with applicable laws and regulations.
- Consent: Where required by law, we may process your data based on your explicit consent (e.g., for sending marketing communications). You have the right to withdraw consent at any time.
Sharing Your Information
We may share your personal information with third parties only for specific purposes and always under strict confidentiality agreements. These may include:
- Payment processors: To securely process payments for your orders.
- Shipping and delivery partners: To deliver your products.
- Service providers: Companies that provide services on our behalf, such as website hosting, data analysis, and customer support.
- Law enforcement or other government agencies: When required by law or necessary to protect our rights or the safety of others.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data under certain conditions.
- Request restriction of processing your data under certain conditions.
- Object to the processing of your data under certain conditions.
- Request data portability, allowing you to obtain your data in a structured, commonly used, and machine-readable format.
- Withdraw your consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority if you believe your rights have been violated.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be processed in countries outside your own, including India, where our operations are based. We take steps to ensure that any international transfers of personal data are protected by appropriate safeguards as required by applicable laws.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We encourage you to review this page periodically for any changes.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us by mail at our physical address:
Online shop
New Delhi, City center